Customer Service

Shipping & Delivery

There is a flat rate charge for packing, shipping and insurance based upon the total value of your order, namely:

Up to £500 total value - £8.00 per order

Over £500 and up to £900 total value - £12.00 per order

Over £900 total value - £17.00 per order

United Kingdom

England, Northern Ireland, Scotland, Wales:

* Orders are dispatched by next day Special Delivery and require a signature upon receipt.
* Goods from stock are dispatched within 48 hours. You will be notified by email when your order has been dispatched.
* Typically, UK orders are delivered on the next working day from the dispatch date.

Europe

* Orders are dispatched by Registered Post and require a signature upon receipt.
* Goods from stock are dispatched within 48 hours. You will be notified by email when your order has been dispatched.
* Typically, European orders are delivered within 5 - 7 working days (depending on the location) from the dispatch date.

Rest of the World

* Orders are dispatched by Registered Post and require a signature upon receipt.
* Goods from stock are dispatched within 48 hours. You will be notified by email when your order has been dispatched.
* Typically, Rest of the World orders are delivered within 5 - 7 working days (depending on the location) from the dispatch date.

Privacy & Security

We respect your privacy. Any information we may collect from you when purchasing items on this site is only used for the express purpose of processing your purchase. We will not pass on your details to any third parties.

Returns & Replacements

We hope that you will be completely satisfied with your necklace but in the event that you are not happy we offer a returns facility. All necklaces are fitted with a security tag. A necklace may be returned within 7 days but must be returned in its original condition with the securitiy tag unbroken. An exchange or credit will be given but postage will have to be added for the exchanged necklace.

We will not accept any returned item where the security tag has been removed or tampered with.

If you wish to return the necklace it must be sent via Special Delivery or Registered Post and must be insured to cover the full value of the item(s). The cost of returning the necklace is the responsibility of the customer.

Ordering

Please note that some of the items displayed may have already been sold but they are included to illustrate the range of jewellery I have to offer.

For convenience the necklaces shown here have been broadly grouped by materials rather than colour and the dominant necklace or pendant material dictates which group they are placed in. In some cases (e.g. aquamarine) the elements may only have a small amount of a particular material or even none, but they have a similar tone or feel. Likewise you will find lavender tones under the amethyst heading even if the pendant is jade.

If you are interested in purchasing any of these unique pieces of bespoke jewellery you can use our simple PayPal online shopping service which handles your payment on a secure server for your protection. Alternatively you can contact me directly for further information and prices. (see the Contact page for details). Please make a note of the Ref No. associated with the item(s) you are interested in so that I can easliy identify the piece.

Because each piece is unique it is not possible to produce copies but I may be able to offer you similar pieces if the one you like has already been sold.

All items are fully described. The terms antique or vintage are applied to elements and jade pendants that have a certain degree of age. Some pieces are older and if known, I will state their period or date. Others have a bit of age, but it might be difficult to determine. But the description is based on both the information provided by the traders and my own experience and knowledge. It is however, not easy to detect the age of jade. The Chinese have been reproducing their jade carvings for centuries, repeating the same designs because they are considered beautiful, and carving them in much the same ways.

There is wear and patina to old jade and sometimes the carving is superior. But even the jade carved today, when compared to the original is very similar, including remarkable aging techniques. I therefore cannot guarantee the age of the jade but the price of the necklace often has to do with my buying an expensive piece of jade I have been assured is old. Other prices have to do with the cost of the materials, e.g. gold, handmade Thai silver, aquamarine to name a few.

There are several pages for you to browse which can be accessed from the 'Online Shop' menu.

Payment, Pricing & Promotions

All prices are in Pounds Sterling.

The prices shown may change at any time.

We do not charge VAT.

Availability

Goods shown on this website are subject to availability and goods may not be available at all times.